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BREEZE Trouble Shooting

Issues Receiving Emails

 

If you are not receiving emails there are a number of reasons why this my be occurring.  Here are the top things to look for>

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1. Check Junk or Spam Folders 

The most common reason for missing emails is that they've been diverted to a junk or spam folder.

  • Recipient Action:

    • Check your junk or spam folder for the missing email.

    • If found, should mark the email as "Not Spam" and add the sender's address to your safe sender list or address book.

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2. Understand Email Blocking
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Even if SendGrid (Breeze's email delivery service) marks emails as "delivered," recipient mail servers can still filter or block them due to various factors:

  • Recipient’s Mail Server Filters:

    • Providers like Gmail may categorize system-generated emails into folders such as Promotions or Updates.

  • Authentication and Reputation:

    • Breeze emails are sent via SendGrid’s servers. While domains may be verified, email servers sometimes treat messages differently if they originate from a third-party IP address.

  • Recipient-Side Rules and Filters:

    • Recipients may have custom rules that block or filter emails based on past interactions (e.g., previously marking Breeze emails as spam).

Troubleshooting Tips:

  • Look up past emails and mark emails as "Not Spam."

  • Add email address to your contacts or safe sender list.

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3. Whitelist Breeze Emails (Crucial for Recipients)
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Whitelisting is a simple yet crucial step in email security best practices. It means telling your mail service to always allow certain emails to arrive in your inbox, ensuring they never get marked as spam.

 

If Breeze emails are mistakenly blacklisted or sent to a junk folder, whitelisting will help ensure important messages are delivered.

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Understanding how to whitelist an email will benefit all recipients, regardless of their email provider (Gmail, Outlook, Yahoo, etc.), to ensure all important Breeze communications reach their inbox.

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For a full breakdown on how to set up your whitelist for your provider click the link below for a complete list and tutorial. 

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